System Engineers and Architects of IT Services study the requirements of the clients, suggest controls including audit trails and specific security requirements, if any and also look at the various aspects like existing skill levels of the users while designing the user interfaces, help options and user overrides. Users at various functional levels are involved at all stages of the development of the system. This is essential to ensure that the ownership of the new application is with the users of the system as that is the only way to be certain that the system would be used as it is envisaged, in order to derive maximum benefits.

ITS's trained computer professionals have extensive experience in system delivery and implementation services along with one of the best expertise in Process Analysis, Financial Management and Business Process Review. ITS has experience in systems delivery and maintenance for over 20 years in the following business areas:

• Material Management System including stores accounting and logistics.

• Production including Production planning

• Sales order processing, starting from order booking to dispatch and accounting

• Online Analytical data processing

• Suite of work flow applications

• Fixed Asset Management System

• Financial Accounting system

• Human Resource including Payroll, Provident Fund, Pension

• Online Hospitality Management

ITS's approach to system delivery is designed to fulfill the requirements of clients in a logical, efficient and structured way by dividing the assignment into clearly defined phases. Each of these phases are handled in a coordinated fashion and have well-defined objectives, tasks and deliverables. However, to achieve the overall timescale, some phases may overlap. This structured approach and the defined objectives provide means of monitoring progress against the project plan.

ITS follows an internationally acclaimed methodology for Systems Delivery and Implementation designed by combining the best practices of the different popular methodologies followed by the major consultancy firms and software houses. The framework of the methodology defines:

• A project structure that guides the project team and involves the users in the decision making process at key points in the system project.

• Deliverables for each phase that address the needs of a well-run project.

• Roles for the project team members and users to understand how each performs in a successful project.

• Project management approaches that enable the project manager to:

  • plan the project

  • manage the performance of the team

  • manage issues and change requests that arise in the project

Based on this approach: The system is implemented in phases. ITS provides training to users, as and when applicable. ITS focuses on real business risks and also incorporates various levels of application control security, with history and audit trails, password management policy. The systems are made user-friendly and designed and implemented in a manner so that users get used to the system with minimal training. The software engineers and architects in ITS has extensive experience in leading technologies like Oracle, SQL Server, UNIX (Sun Solaris and HP derivatives) Microsoft Dot Net Framework, Microsoft Visual Basic, Developer 2000, Microsoft Access, Powerbuilder, Delphi, Visual C++ , Java, Microsoft ASP. ITS also provides full service support for : Project management Requirements definitions and development Application and/or feature development and modification Testing Deployment Follow-on support and maintenance   ITS can support or develop products: In cross or multi-platform environments Using existing client environments, while merging new technologies Spanning from commercial solutions to 'Open Source' solutions Top